Incident Management & Response for Managers
It is essential that your organization is prepared to effectively manage an incident. This not only includes having a complete risk management plan but managers ready to execute the established policies. AMG excels at training administrators to successfully manage all types of incidents.
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Incident Response Plan
Your organization's incident response plan must be structured to address the location and activity that is occurring. This should include the following:
 Evacuation Plan
Communications
Integration with Local EMS
Staff Incident Liability Management
Group Management
Guest Interrelations
AMG has highly developed response plans that can be tailored to your organization and the specific activity.
Incident Documentation
There are a series of materials that must be collected by your response team at the incident as well as your administrative staff in the office including:
SOAP Notes or other record of patient assessment and care at the scene of the incident
Incident or Accident Reports
Witness and Staff Statements
Waivers
Office Call Log
Photos
These materials are the most basic standard that captures the appropriate information for incident documentation. AMG training teaches your manager on how to manage the company’s exposure by executing the incident response plan, controlling statements to the injured party or other guests, and providing a high level of client care.
Post Incident Debrief
An incident can be traumatic for participating individuals, instructors, and administration. Following an incident, the company will have a series of debrief sessions including:
An avenue for counseling and further psychological care must be provided to the staff. It is healthy to talk about the incident and helps participants to understand what happened.
Participant involvement- other participants, guests, or students on the course may need clarification or closure on the incident in the field and the associated response. The group debrief is when this information will be provided.
The company will address the performance of the staff during the incident. Immediate concerns will be addressed and feedback given to all involved to support staff and to advance the company’s professionalism of incident response.
The staff debrief should act as a team building tool and focus on things that were done well. The manager should avoid negative comments of participating individuals and hold constructive criticism for a later time.
Managing Post Incident Liability
There are many long term elements that are part of managing a company’s liability after an incident including:
Communication with Media & Release of Materials
Injured Party Follow-up
Internal Reassessment
Risk Management Committee Review
Your risk management plan must address these important considerations. A manager must be prepared to execute appropriate review and assessment procedures and implement changes to the programming. Both short and long term client care are vital to reducing the possibility of litigation.
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